Privacy Policy

Trokacha
Trokacha - Online intermediation platform - Algeria

Data Protection Officer (DPO) : contact@trokacha.com

Trokacha only collects data necessary for the operation of the service:

• Identification data (name, first name, date of birth)
• Contact details (email address, phone number)
• For drivers: copy of driving license
• Browsing and platform usage data
• Transaction data (ad history, exchanges, reviews)

Processing is based on:

• The express and informed consent of the user
• The execution of the service contract
• Trokacha's legal obligations
• Legitimate interests (fraud prevention, service improvement)

In accordance with Law 18-07, you have the following rights:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure of data (right to be forgotten)
• Right to object to processing
• Right to restriction of processing
• Right to data portability
• Right to withdraw your consent at any time

These rights can be exercised by contacting : contact@trokacha.com

Personal data is retained:

• During the period of active account use
• 3 years after the last account activity
• Then archived in accordance with legal obligations
• Permanently deleted at the end of this period

Trokacha implements appropriate technical and organizational measures:

• Encryption of sensitive data
• Strict access controls
• Regular security audits
• Staff training

In the event of a data breach likely to result in a high risk to your rights and freedoms, Trokacha will notify the ANPDP within 5 days (in accordance with Law 11-25) and affected users as soon as possible.

Personal data is hosted in Algeria. Any transfer to a foreign country will require prior authorization from the ANPDP and appropriate guarantees.

You can file a complaint with the National Personal Data Protection Authority (ANPDP) if you believe your rights have not been respected.

ANPDP website : https://www.anpdp.dz/